As a general rule, all meetings are conducted remotely. In-person meetings are available upon request and will be subject to additional travel expenses and service fees.
After receiving your inquiry or project request, we will discuss your requirements using an Interview Sheet and other supporting documents.
A preliminary quotation will normally be provided within three business days.
There is no charge for the initial consultation and quotation process.
We are committed to helping you create more effective, professional, and value-added documentation through thoughtful design and practical expertise.
Once you approve our quotation, please issue a Purchase Order (PO) or Service Order.
After confirming your order, we will provisionally finalize the project requirements and begin the High-Level Design Phase.
Upon completion of the High-Level Design, we will present the proposed design for your review. After your approval, the project requirements will be finalized, and development of the final documentation will proceed.
Project Stage Cancellation Fee
Before the end of the Consulting Phase
No Charge
During the High-Level Design Phase
30% of the quoted amount (excluding tax)
During the Product Design Phase
60% of the quoted amount (excluding tax)
Before final delivery
90% of the quoted amount (excluding tax)
All work is performed under strict confidentiality and security controls to protect your information.
Project-related data and working files are securely managed and will be deleted after an appropriate retention period following project completion.
Our standard working environment includes:
Operating System: Windows 11 or later
Microsoft Office: Office 2016 / Microsoft 365
Security Software: Antivirus and anti-malware protection installed and maintained
Based on the design phase, we prepare your document using Microsoft PowerPoint, Excel, or Word.
A revised draft will be provided for your review.
Revisions within 25% of the original quotation amount are provided free of charge. If you have any additional requests or questions, please feel free to contact us.
If any revisions are required, we will make the necessary corrections and provide an updated version.
Payment is due by the 20th of the month following the invoice date (month-end closing).
Upon full payment, the copyright of the completed document shall be transferred to the Client.